Making an Online Reservation
General
Information
1-Stop Paris Hotels, a 1 Stop Paris company, offers
interactive, real-time access to room and rate availability,
enabling you to book the best rates instantaneously
through the Internet. You are able to retrieve rates
directly from our central reservation system,
and see them on your screen within seconds.
Clicking on the reservations hypertext phrase or word
on any hotel property page will take you directly to
the page to check that hotel's availability and rates.
To view and/or cancel a reservation, click on the link
to Review or Cancel a Reservation.
You must be using Microsoft Internet ExplorerTM,
NetscapeTM or another Web browser that uses
the same security scheme as Netscape. Using an incompatible
Web browser will result in an error message from our
secure NetscapeTM booking server. This is
designed to protect you since everything you enter will
be secure -- credit card, name, dates, etc.
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Check
Hotel Availability and Rates
To check availability and rates, click on the "Check
Instantly Rates and Availability" button on a hotel's
information page or the "Check Rates" link on the search
results list.
Check Hotel Availability Fields (all fields are mandatory
unless noted below)
- Property Name:
The hotel you have selected. This information is filled
in for you.
- Arrival Date:
The date you will be arriving at the hotel (defaults
to today's date)
- Departure Date:
The date you will check out of the hotel (defaults
to tomorrow's date)
- Number of Adults:
The number of adults staying in the room (select 1
- 4)
- Frequent Traveler Membership: (Optional)
Hotel Frequent Traveler ID number. Only the frequent
guest number for the hotel chain being requested should
be entered.
Once all the fields are filled in, click on the "Send
Form" button. The request is sent to our reservation system
and obtains the rates and room types available for the
requested time period. This information is returned to
you within seconds.
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Make
a Hotel Reservation
Once the hotel returns the rates available for the
time period you have requested, you may scroll and review
the rates and their descriptions. In order to make a
reservation, click on the "Select Rate" button next
to the desired rate.
The Booking Request Form will display once you have
selected a rate. You must have a secure Internet browser
(e.g., Netscape or Microsoft Internet Explorer) in order
to proceed any further in making a hotel reservation.
The Booking Request Fields are (all fields are mandatory
unless noted below):
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone:
A telephone number for the guest
- Email Address:
An Email address for the guest. A confirmed notification
of the reservation will be sent to this Email address.
If the reservation is subsequently canceled, a cancellation
notification will also be forwarded to this Email
address. For security purposes, any notifications
sent to Email will NOT contain credit card numbers.
- Street Address, Suite or Apt. Number, City, State,
Zip Postal Code, and Country:
A mailing address for the guest.
- Credit Card Type:
Click on the button next to the credit card you will
be entering.
- Credit Card Number:
All hotel reservations made online require a credit
card number to guarantee or retrieve the reservation.
Since the booking form is a secure transaction, the
credit card number will be encrypted for security
purposes.
- Expiration Date:
Enter the month and year expiration date of the credit
card. An example of the format is 12/99.
- Non-Smoking -or- Smoking:
Select your preference for either a non-smoking or
a smoking room. This field is optional.
- Comments:
Enter any miscellaneous requests or preferences for
the hotel. For example, if you have a bed type preference,
enter it here - eg., "2 Double Beds". When you click
on "Send Form" you will be advised if your bed type
request is confirmed. This field is optional.
Once the form is complete, click on the "Send Form" button.
The reservation request will be transmitted to the hotel
for immediate processing. A reply is normally received
within 7 seconds.
If your reservation has been confirmed, a notification
will be displayed on your screen, and a copy sent to
your Email address.
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Review/Cancel
a Reservation
To review or cancel an existing hotel reservation booked
on the Internet, click on the "Review or Cancel a Reservation"
link on the jumpbar. The "Review or Cancel Hotel Reservations"
form will appear. The first step is to retrieve a reservation.
You have two ways to do this, by Name and Credit Card
or by Name, Confirmation Number, and hotel chain.
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Confirmation Number:
The confirmation number returned by the hotel during
the reservations process.
Once the form is complete, click on the "Send Form" button.
Either a single reservation or a list of reservations
that meet the search criteria will display. If you wish
to cancel a reservation, click on the "Cancel This Reservation"
link. The reservation cancellation request will be transmitted
to the hotel for immediate processing. A reply is normally
received within 7 seconds. Also, a confirmation of your
canceled reservation will be sent to your email address.
If you wish to re-send a reservation confirmation to the
original email address, click on the "Send Details via
e-mail" link. If you do not wish to cancel the reservation,
simply select an item from the jump bar, or use your browser's
page back function to return to a previous page, or exit
your web browser.
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Security Information
and Guidelines
Due to the openness and accessibility of the Internet,
guidelines have been established on the number and type
of transactions an individual may attempt. These guidelines
are listed below:
- One Booking per Credit Card per Hotel per Day.
This means that a customer may confirm one booking
per credit card per hotel per day. Reservations may
be made at different hotels on the same day using
the same credit card.
- Email Information
Sensitive information such as Credit Card Numbers
and Expiration Dates will not be sent through the
Email system. All sensitive information will be encrypted
utilizing your browser's secured functions.
- Security
All reservations and forms used to retrieve reservations
send information in an encrypted format.
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Multiple
Room Reservations
For the safety of the hotels, the online reservation
system only allows one reservation (for up to 2 rooms)
per hotel per credit card per day. To make more than
one reservation at a hotel in a single day, just use
a different credit card or guest name.
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Customer
Service
Please Call our Customer Service Division if you...
- Need to make a reservation or check rates at a hotel
that is not connected to the online reservation system
or if the hotel offers a special rate through our
site that can only be booked by calling our Center.
- Are having trouble obtaining rates or making a reservation
for a particular hotel in the online reservation system.
- Are planning an extented vacation or group event
and would like assistance from experienced Travel
Agents.
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